Bio

Hey there! I'm Justine, born in the Philippines, but now proudly calling Canada home since 2009. Currently, I serve as a Fleet Services Clerk at Transport Canada. My professional journey spans nearly a decade in the private sector, during which I've worked with renowned companies like DoorDash, Staples, and Shopify (the platform hosting this website, and it's free—all because I worked there!).

My venture into the public sector began in December 2023 when I joined Transport Canada as a casual worker. In February 2024, I briefly explored a new chapter at the Canada Revenue Agency before ultimately returning to Transport Canada in April 2024 for another term. This transition has brought me a profound sense of fulfillment in serving the public.

Computer software experience

• Business applications- Microsoft Office (Excel, Word, Outlook, PowerPoint, Access, Teams), Google Workspace (Docs, Forms, Sheets, Hangouts, Gmail), Slack

• E-commerce - Shopify, Opencart

• ERP / CRM / PLM - Apparel Magic, Zendesk

• Trucking logistics and planning - Fleet Manager (TransPlus), Macropoint (Descartes), Samsara, Loadlink

• Shipping tools - FedEx Ship Manager, Purolator e-ship online, Loomis WebShip, Canada Post Snap Ship

• Inventory management and POS - AS400, POS System, Merchandise Inventory Management System

• Miscellaneous - Splunk, Workday, Datadog, MaestroQA, MS SQL Server 2014 Enterprise, Visual Studio 2013, GitHub, VBA for Excel

Work Experience

  • Shift Lead at DoorDash (October 2023 - February 2024)

    • Lead Operations Associates to ensure safe and productive shifts, maintain team readiness, and serve as the point of escalation for daily operations, including workflows and duties
    • Collaborates with the Site Manager on improving the customer experience, facility management, and escalation workflows with the use of data and performance metrics software
    • Collaborates with suppliers to ensure timely and accurate deliveries of products for DoorDash's Dashmart, managing a diverse range of SKUs

  • Support Advisor at Shopify  (April 2022 - July 2023)

    • Provided technical assistance and troubleshooting to merchants, resolving issues related to store setup, themes, apps, and integrations.
    • Guided merchants through the configuration of their online stores, including domain setup, product listing, shipping settings, and payment gateways.
    • Recommended and helped integrate suitable apps from the Shopify App Store to enhance store functionality and meet merchants' specific needs.
    • Assisted with performance optimization, including analyzing metrics, making recommendation
    • Worked remotely

  • 3PL Administrator at TEAMS Transport (September 2020 – April 2022)

    • Providing daily administrative support to a team of logistics coordinators
    • Collecting required documentation from new carriers and setting them up in the system
    • Provide tracing support on all loads brokered from the logistics coordinators
    • Requesting PODs from third party carriers
    • Manage trail pools at shipping sites and ensuring accurate date entry
    • Holding monthly carrier meetings to discuss performance and tracing strategies

  • Technology Sales Area Representative at Staples Canada (October 2021 – February 2022)

    • Connect, share and partner with customers to identify and convert sales opportunities; help customers by meeting and exceeding their needs.
    • Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays.
    • Provide coverage and assistance in all areas of the store as needed.
    • Support asset protection procedures and privacy standards by securing company assets and physical inventory.

  • Shipping and Receiving, Warehouse Coordinator at Keltek Safety Apparel (April 2017 – March 2020)

    • Schedule shipments and coordinate daily courier pick-up & drop-offs
    • Administered the cloud-based ERP software (similar to SAP) to navigate through customer profiles, orders, shipping logs, and sales.
    • Monitor Inbound and Outbound shipments to provide updates for customers and management
    • Planning the best possible shipping costs and service for shipping orders and returns

  • Financial Systems for Payroll and Benefits (Summer student) at Loblaw Companies Limited (2015)

    • Visual Basic Analysis (VBA) used as programming language
    • Analyzed and streamlined the functionality of macros to optimize data processing and payroll operations
    • Built macros that converts file formats to accommodate payroll department needs and integrate some ideas that will provide a User experience design

  • Busser/Line Cook at Olive Garden Restaurant  (2010 - 2016)

    • Cleaning dining tables and maintaining cleanliness all around the restaurant
    • Lifting heavy objects up to 50lbs
    • Plating food orders in a fast paced environment

Education

  • High School

    Daniel McIntyre Collegiate Institute

    (2009-2012)

    Earned a high school diploma

  • University

    University of Manitoba

    (2012-2013)

    Took the University 1 program to explore and studied courses in Economics, Statistics, History, and Japanese Language.

  • College

    Robertson College

    (2014 - 2015)

    Earned the Software & Database Developer diploma with a focus on project-driven web development. Learned C#, HTML, Javascript, and SQL.

  • Online Courses

    Coursera

    (2023)

    Earned the Google Data Analytics Professional Certificate with a focus on Spreadsheets, SQL, presentation tools, Tableau, BigQuery, RStudio, and Kaggle